Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Spinanga. We respect your privacy and set out the types of data we hold, why we process it and the choices and rights you have. This page covers account data, transactional records, technical information and how we work with third-party providers to keep your information secure.

Types of data we collect

Personal data

When you register an account or contact us we may collect personal data such as your name, date of birth, address, email address and phone number. We also collect identity documents where required for verification and anti-fraud checks.

Technical data

We collect technical information about the device and browser you use, IP address, device identifiers, browser type and version, and log data about how you interact with our site and services. This helps us maintain security and improve performance.

Transactional data

Information about deposits, withdrawals, bets, play history and payment method details is recorded to process transactions, resolve disputes and comply with our obligations. We retain transaction metadata but do not store full payment card details.

Use of information

We use data to operate your account, process payments, manage bets and play, verify identity, prevent fraud and meet legal responsibilities. Data is also used to provide customer support, maintain site security and analyse aggregated usage patterns to improve services. Where we use information for direct marketing or personalised offers we will make this clear and give you the option to opt out.

Data protection practices

We protect personal information using access controls, encryption and secure storage. Only authorised staff and approved third-party providers have access to personal data for the purposes described. We keep records only as long as necessary for operational, legal or regulatory reasons and routinely review our retention schedules.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, maintain security and measure site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences in your browser or via available cookie controls on our site; blocking some cookies may affect functionality.

User rights

You have rights in relation to your personal information, including the right to access the data we hold, request correction, request deletion, restrict or object to processing, and request data portability where applicable. You may also withdraw consent for marketing communications at any time.

Access, correction and deletion of data

To exercise your rights or update your details contact us at [email protected]. We will verify your identity before responding to requests and will respond without undue delay. Certain requests may be limited where we must retain information to comply with legal or regulatory obligations.

Information sharing and third parties

We may share information with payment processors, identity-verification services, fraud prevention agencies, game providers and other service partners who support our operations. We also disclose information when required by law or to protect our rights. All third parties are required to handle data in line with this policy and applicable law.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, we will notify you by email or account message. Please check this page regularly for the latest version.