Responsible Gambling at Spinanga Casino

At Spinanga we take safer gambling seriously. We want every player to enjoy their time with us while keeping control of their play. This page explains the steps we take to protect customers, the tools you can use to manage activity, and where to go for extra support if gambling stops being fun or starts causing problems.

Player protection principles

We aim to promote responsible play, treat customers fairly and act quickly when there are signs of harm. Our approach is based on prevention, early intervention and clear options for customers to limit or pause their activity. We do not encourage chasing losses and we expect players to gamble only with money they can afford to lose.

Activity-control tools

Available controls

We provide self-service tools to help you manage your account. These include daily, weekly and monthly deposit limits, session time reminders, loss limits and temporary account breaks. You can access and change many of these settings from your account area.

How to adjust limits

Limits can usually be set instantly in your account settings. Some reductions take effect immediately while increases may be subject to a short cooling-off period. If you need help changing a limit, our support team is available to assist.

Deposit limits

Deposit limits let you control how much you add to your account over a given period. We recommend setting a limit that fits your personal budget. You can choose daily, weekly or monthly limits and reduce them at any time; increases may be delayed for your protection.

Loss limits

Loss limits cap how much you can lose in a selected period. These are a practical way to prevent chasing and keep play affordable. You can set loss limits alongside deposit limits to manage both spending and losses.

Time limits and session controls

Use session reminders to prompt regular breaks and set maximum session lengths if you prefer. Short breaks or a 24-hour account cool-off are useful if you feel you need distance from gambling.

Self-exclusion

If you need to stop gambling for a longer period you can choose self-exclusion. Self-exclusion blocks access to your account for the chosen time and can be used alongside national schemes where available. If you would like help with self-exclusion, contact our support team and they will guide you through the process.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to gamble, neglecting work or family, lying about gambling or sudden changes in mood. If you notice these signs in yourself or someone close to you, consider using the tools on this page or seeking professional help.

Tips for maintaining control

Set realistic budgets, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and review your activity regularly. Sharing control settings with a trusted friend or family member can also help.

Professional help and support organisations

If you need extra support, speak to a healthcare professional or contact one of the UK support organisations such as GamCare, GambleAware, GamStop, the NHS or Samaritans. These services offer confidential advice, counselling and practical steps to manage gambling-related harm.