Customer Support Center
Spinanga’s support team is available to assist with questions, account-related issues, technical concerns or general feedback. Our advisers can help with ID verification, deposits and withdrawals, bonus queries and responsible-gambling tools, including limit settings and self-exclusion. Contact us for quick assistance with account queries or to report a technical problem. We also assist with payment queries and security checks as required. We provide convenient communication channels so you can reach the team by email, phone or live chat during the published support hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email monitored Mon-Fri for account help) |
| General enquiries | [email protected] (corporate, media and policy enquiries) |
| Affiliate enquiries | [email protected] (partner programme and tracking support) |
| Phone | +44 20 7946 8312 (call for verification or payments queries) |
| Working hours | Mon-Fri, 09:00-22:00 |
Contact Us by Email
Email is the preferred way to contact Spinanga for detailed requests, account issues or when you need to send documents. Please use [email protected] and include a clear subject line, your full name and up-to-date contact details. This helps us process requests faster and avoids delays when verifying identity or reviewing account information.
Send Us a Message
NameEmailMessageSend messageResponse Time
Our support team aims to reply promptly. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly, while complex issues such as detailed account investigations or verification checks may take longer depending on their nature. We’ll keep you updated throughout the process and provide any estimated timelines where possible.
Feedback
We welcome your feedback, suggestions or ideas to improve the website. Please use the feedback form or contact our support team - every submission is read and carefully reviewed by our staff. Your comments help us spot issues, refine features and make the site easier to use. Tell us what you’d like to see changed and we’ll consider it for future updates.